Privacy Policy

Ethical Growth Buyers Agency Pty Ltd (ABN 33 667 096 139)
trading as Ethical Growth Buyers Agency and Ethical Growth Real Estate
Website: www.ethicalgrowth.com.au
Email: contact@ethicalgrowth.com.au
Phone: 0434 495 099
Address: 46 Chester Street, Tallawong, NSW 2762
Last updated: 18 August 2025

1. About this Policy

We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy explains what we collect, how we use and disclose it, and how you can access, correct or complain about our handling of your information.

2. What personal information we collect

The personal information we collect depends on our interactions with you and may include:

• Identity & contact: name, email, phone, address, company details.

• Client onboarding: proof of identity, finance pre-approval status, budget, preferences, SMSF trustee details, adviser/solicitor/broker contact details.

• Property/transaction: search criteria, offer and contract details, inspection notes, settlement details, tenancy information.

• Payment & billing: invoices, payment confirmations (we do not store full card details).

• Website & marketing: enquiry forms, call notes, cookies/analytics data (device, browser, IP, pages viewed, referral source), campaign and event registrations.

• Employment enquiries: CV/resume, references (if you apply to work with us).

We only collect sensitive information (e.g., health information if it relates to property accessibility needs) with your consent or where otherwise permitted by law.

3. How we collect personal information

• Directly from you (in person, phone, email, forms, social media messages, webinars/events).

• Through our website, cookies and analytics tools.

• From third parties you authorise, such as mortgage brokers, financial planners, SMSF administrators, conveyancers/solicitors, selling agents, building & pest inspectors, property managers, and identity verification services.

• Public sources (e.g., property portals, government registers) where lawful.

If you do not provide information we request, we may be unable to provide some or all of our services to you.

4. Why we collect and use personal information

We use personal information to:

• Provide buyers agency, property advisory, off-the-plan and sales services.

• Verify identity, assess suitability and tailor search/strategy to your goals (including SMSF requirements).

• Liaise with third parties to source property, negotiate, conduct due diligence and complete transactions.

• Arrange inspections, valuations, building/pest reports, property management and insurance introductions.

• Manage accounts, billing, and comply with legal and regulatory obligations.

• Improve our website, content and user experience.

• Send service updates and direct marketing (email/SMS/retargeting) where permitted. You can opt out at any time using unsubscribe links or by contacting us.

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5. Disclosure of personal information

We may disclose personal information to:

• Contractors and professional advisers assisting your engagement (e.g., mortgage brokers, solicitors/conveyancers, inspectors, insurers, property managers).

• Platform and IT providers (e.g., CRM, email, calendar, analytics, cloud hosting, document storage, e-signature, website).

• Financial institutions for payments and refunds.

• Government bodies, regulators or law enforcement where required by law.

• Prospective buyers or sellers where reasonably necessary for negotiations or due diligence (we minimise what is shared and use confidentiality where appropriate).

Some providers may be located overseas (e.g., cloud hosting outside Australia). Where we transfer information offshore, we take reasonable steps to ensure it is protected and handled in accordance with the APPs.

6. Cookies, tracking & analytics

Our website uses cookies and similar technologies to operate the site, remember preferences, analyse traffic and measure marketing performance. You can control cookies via your browser settings; however, some features may not work as intended. We may use Google Analytics or similar tools to understand website usage trends on a de-identified basis.

7. Data security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes access controls, encryption in transit where possible, multi-factor authentication on key systems, and staff confidentiality obligations.

8. Data retention

We keep personal information only for as long as needed for the purposes described in this Policy, or as required by law (e.g., record-keeping obligations). When no longer required, we take reasonable steps to de-identify or securely destroy it.

9. Access and correction

You can request access to, or correction of, your personal information by contacting us (see Section 13). We may ask you to verify your identity and will respond within a reasonable time. If we decline a request, we will explain why and how you can complain.

10. Direct marketing

We may send you property alerts, insights and service updates that we think are relevant. You can opt out at any time by using the unsubscribe link in our emails or by emailing contact@ethicalgrowth.com.au.

11. Third-party links

Our website may link to third-party sites we do not control. We are not responsible for their privacy practices. Review their policies before providing your information.

12. Children

Our services are intended for adults. We do not knowingly collect personal information from children under 16 without appropriate consent.

13. How to contact us

For privacy questions, access/correction requests or to make a complaint, contact:
Privacy Officer
Ethical Growth Buyers Agency Pty Ltd
Email: contact@ethicalgrowth.com.au
Phone: 0434 495 099
Address: 46 Chester Street, Tallawong, NSW 2762

14. Complaints

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Phone: 1300 363 992.
(See www.oaic.gov.au for current contact details.)

15. Changes to this Policy

We may update this Policy from time to time. The latest version will always be available on our website and will include the “Last updated” date above.